- Refund Eligibility:
1.1. Physical Products: – Our refund policy for physical products lasts 5 days from the date of purchase. – To be eligible for a refund, the item must be unused, undamaged, and in its original packaging. – You must provide proof of purchase, such as a receipt or order confirmation.
1.2. Digital Products: – Our refund policy for digital products, such as downloadable software or e-books, varies depending on the specific product. – Please refer to the product description or contact our customer support for more information regarding the refund eligibility and process for digital products.
- Non-Refundable Items: The following items are not eligible for a refund:
- Gift cards or vouchers
- Services rendered
- Customized or personalized products
- Products that have been used, damaged, or are not in their original condition
- Refund Process:
3.1. To request a refund, please contact our customer support team within the designated refund period. You can reach us through by call us 7006863020
3.2. When contacting us, please provide the following details:
- Order number
- Reason for the refund request
- Relevant supporting information or evidence, if applicable
3.3. Our customer support team will review your refund request and may require additional information or clarification.
3.4. If your refund request is approved, we will initiate the refund process. The refund will be issued using the same method of payment used for the original purchase.
3.5. Please note that it may take 30 days for the refund to be processed and reflect in your account.
- Shipping Costs: Unless the refund is due to an error on our part, shipping costs are non-refundable. You will be responsible for covering the return shipping expenses, including any applicable customs or import fees.
- Exchanges: We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired item separately.
- Modifications to the Refund Policy: We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.
If you have any questions or require further assistance, please contact our customer support team. We are here to help you.
